Shipping policy

Environmental policy 

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral. 

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

All sales are final. Please double check your address before confirming your order because we will not be able to make changes to the addresses once the order is put through. This is an important step to ensure quick turnaround times for printing and shipping your orders. 

We provide global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

The orders will be dispatched within 3-5 working days. Delivery to the United States, Canada and Europe will take up to 4 days, to the rest of the world could take up to 10 days. All purchases are sent via tracked & insured shipping services.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS. Please make sure to check spam folder for shipping notifications.

We are not responsible for any orders that get sent back to us due to packages being left in the post.

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost. 

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

We have duty free delivery to the US, UK and EU.

Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery. We are not responsible for the duty fees on your orders.

Got another question?

Please contact me on relmartist@gmail.com with any other questions.